ANALYSIS OF ASN COMPETENCIES IN THE HOUSING AND DEPARTMENT SERVICES RESIDENTIAL AREA IN TELUK BINTUNI DISTRICT

Abstrak

This study aims to analyze the competence of employees of the Housing and Settlement Service in Teluk Bintuni Regency. The reality of quality service from state apparatus is still not in accordance with public expectations. This phenomenon shows that low employee competence has an impact on low employee performance. On the one hand, public aspirations are increasing along with the increasing level of public awareness and education. On the other hand, it shows the contradiction of the unpreparedness of government officials for the demands and expectations of the community. This research method is qualitative descriptive where data is collected through in-depth interviews with informants, also conducting observations and documentation. The data will then be analyzed using the Miles and Huberman method, namely data collection, data reduction, data display and drawing conclusions and the Spencer & Spencer approach. The results of this study indicate that ASN competence as seen from knowledge, skills, self-concept and values, personal characteristics and motives is quite good at the Housing and Settlement Service in Teluk Bintuni Regency